Capture the request ID
Use the correlation/request ID returned by the API or shown in request logs.
Support
Start with the request ID. Keep the investigation connected.
Signed-in customers can create a case from the console with organization and product context. Never send API keys, identity tokens, signing secrets, or private credentials in a support description.
Before opening a case
Confirm the environment
State sandbox or production eligibility; do not assume credentials are interchangeable.
Check operation state
Record the final known state, error code, timestamp, and whether a retry was attempted.
Remove secrets
Include identifiers and redacted payload facts, never complete credentials or sensitive customer data.